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Frequently Asked Questions

What happens when I register to buy?

We keep your name and contact information on file, and if we ever find the specific pieces you need or get stock in pattern that you have, we will contact you via email or telephone. We contact everyone on our registry in that pattern of what is available BEFORE it is placed online.


What happens when I register to sell?

We keep your information (full name, phone number, email address) on file. When we need a number of pieces in a specific pattern we can make you an offer to buy it or to consign it. We do not buy sets from residents outside of Canada.

You are welcome to try selling it privately while you are on our registry.


How does my consignment work?

They can take a LONG time. It can take between 2-5 years to sell everything in your pattern. However, the benefit to this is you can make a very good price for all of your pieces. We list your pieces on our website (which we pay for 7 domain names) as well as on e-Bay providing there is not an excess of similar products already listed.

See our consignment policy for more detailed information


What is an Active Search?

Active Search is when you really want a specific piece or pieces to a set and we actively search our various sources for these pieces in your pattern. Although there is no additional charge for an Active Search, once you agree to the price it is non-cancellable because it is considered a special order. We only buy these pieces if you give us a go-ahead to do so, and we require a credit card number as a guarantee.


What is a special order?

A special order is something we buy for you at your request. We often buy from retailers or buy a complete set and have it shipped into Winnipeg in order to complete your order. Special orders can be cancelled with a refund of 50% and the merchandise will then be kept in our inventory in hopes of selling it in the future.


Still have questions?

info@missingpieces.com

1.888.449.4459